Affordable Medical Equipment

People were very friendly and helpful! I needed new casters for my wheelchair which are a weird size and they had something in stock that were able to fit! They also replaced them for me which was nice and were able to help me solve my lack of storage problem with a cute bag that goes on the wheel. Overall very helpful and fairly cheap!

Called and spoke with a very nice receptionist. She answered all my questions and was helpful. I asked for a specific color chair as I was keeping it for a minimum of one month in my den. She checked the inventory and said that the beige color that I wanted was available for the next day delivery. When I received my chair it was not the color that I asked for so I called back to let them know and see about getting the correct color. The guy that I spoke with was argumentative and told me every reason why I could not get the color that was agreed-upon. I asked to speak to the manager who he said was his brother. He was not there, but called me back the next day. I got similar treatment from him “with attitude”. I kept the chair that was delivered to me. But there was no apology whatsoever. My one star rating relates totally to their customer service, which is basically nil. Good luck if you do business with them and have a problem because they probably won’t make it right.

Prompt order confirmation. VERY competitive pricing. The scooter was drop shipped from the manufacturing facility. The scooter arrived on time and the tracking was "spot on" accurate. It arrived and the delivery man placed it in my garage. No dents or problems with the packaging. The scooter was easy to assemble and the performance exceeded my expectations. Very pleased with every aspect of the purchase. I wholeheartedly recommend Affordable Medical Equipment for product, pricing and sales service. Do not hesitate to buy from this family owned business.

Hey everyone! I've been an employee with Affordable Medical a little over a year now. I began working on their website from home, and have worked my way into the store, assisting in other capacities as needed. I just wanted to take the time to tell anyone who would possibly listen, I LOVE IT HERE! This is an amazing American based company, local to Columbia, SC. Did I mention its family owned? It is! Chris, his mom, and brother started the business about 15 years ago now, and have evolved it from a little building they were renting to now a building they built on 1812 Sunset Boulevard. Over the time I have been in the store working, I found that I just love the family dynamic. Not only are they a family running a business, the employees that work for Chris and everyone who walks in the door to buy anything instantly become part of their family. The employee banter, which I have come to love, cracks me up on a daily basis. But let me tell you, when it comes to their customers, it is hands down, some of the best service I've seen in a long time. Lets start, with their policy on incoming phone calls...there isn't an answering service. Yes, if you call and everyone is busy, it will go to an answering machine where you will leave a message, but they will get back to you! There isn't any of the hated "Press 1 for X, Press 2 for Y," nonsense that so many of us have great disdain for nowadays. We just want to speak to a person and that you will get at Affordable Medical. What about the in store, you might ask? It reminds me of days gone, when I was a girl, going to the local feed store with my grandpa. You get the usual pleasantries, hey how are you doing, and so forth when you first come in. They are more than willing to help you find what you need, and more, because lets face it, when you have the need to come into a store like this, it isn't usually a fun reason. You or a loved one are probably having some sort of problem, or need some sort of assistance to make quality of life better. Then as time goes on, they really get to know you. You get the "How's your momma and Daddy?" treatment many love and appreciate when you come in for purchases. I love that and miss that about doing business when I do Don't you? Go see them at Affordable medical, I can assure you, you won't be sorry!

My husband and I, along with a group of friends, wanted to bless our sister in Christ with a portable mobility scooter. We all live in south Louisiana and she lives in South Carolina. We all knew that she could benefit from having a portable mobility scooter and that it would improve her quality of life following her stroke. Affordable Medical Equipment was the first store I contacted, and after speaking to Chris, I knew right away that there was no use in looking any further. Chris is an amazing sales person and I could tell right away that he cared more about our friend and meeting her needs than about making money. He poured his heart into making this surprise moment go perfectly for her. He decorated the scooter with Christmas greenery and a big red bow and included a gift bag with a few freebies just from him to add to our gift. I sent him a full page photo card with all of our pictures on it and a Christmas message to our friend, and he graciously had it printed and presented it to her. I had her convinced that I had rented her a scooter for a week to take on a little outing with her daughter, and Chris played along with our scheme! When she showed up to pick up her rental, he came riding out on the one we purchased for her, and she was beyond surprised. Chris totally made this moment memorable for all of us. He went out of his way to make this surprise an awesome experience. I can't say enough good stuff about my long-distance experience with him and the staff at Affordable Medical. He made our desire to bless our friend extra special.

Called and spoke with a very nice receptionist. She answered all my questions and was helpful. I asked for a specific color chair as I was keeping it for a minimum of one month in my den. She checked the inventory and said that the beige color that I wanted was available for the next day delivery. When I received my chair it was not the color that I asked for so I called back to let them know and see about getting the correct color. The guy that I spoke with was argumentative and told me every reason why I could not get the color that was agreed-upon. I asked to speak to the manager who he said was his brother. He was not there, but called me back the next day. I got similar treatment from him “with attitude”. I kept the chair that was delivered to me. But there was no apology whatsoever. My one star rating relates totally to their customer service, which is basically nil. Good luck if you do business with them and have a problem because they probably won’t make it right.

Prompt order confirmation. VERY competitive pricing. The scooter was drop shipped from the manufacturing facility. The scooter arrived on time and the tracking was "spot on" accurate. It arrived and the delivery man placed it in my garage. No dents or problems with the packaging. The scooter was easy to assemble and the performance exceeded my expectations. Very pleased with every aspect of the purchase. I wholeheartedly recommend Affordable Medical Equipment for product, pricing and sales service. Do not hesitate to buy from this family owned business.